card count manual / blacklist / hyland team "keynotes" procedures / store


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In a series of still photographs taken from El Cortez security camera videotapes, Ray Cagno is asked to stop playing cards, handcuffed and escorted through the casino to an interrogation room by hotel security officers. In the final scene, Cagno is demanding hotel security personnel call the Metropolitan Police Department and Gaming Control Board.
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| "The casinos are committing crimes when they take someone to the backroom against their will for the purpose of evicting or questioning them. It's second-degree kidnapping." |

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Casinos, police, state officials often intimidate legal patrons!
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| Steve Bernier is seen in custody after being partially strip-searched. |
| Steve Bernier's shoe is removed during a partial strip-search at the Rampart Casino. |
| Steve Bernier empties his pockets under the supervision of casino security personnel. |
Steve Bernier is terrified every time his doorbell rings and he has been ever since Gaming Control Board agents interrogated and threatened him in his own home.
Although the professional gambler from New Hampshire never committed any crime, Bernier still trembles when he recalls being handcuffed, strip-searched, threatened with prosecution and repeatedly interrogated about an alleged crime security officials said he may have committed at the grand opening of the off-Strip casino four years ago.
"This was the first time anything like this happened to me. I was very scared. I felt very, very threatened," he said.
Bernier's crime? He is an advantage gambler -- someone who increases his chances of winning by taking advantage of a dealer's or casino's mistakes or by means such as card counting -- and he won $17,000 in cash and $10,000 in comps playing slots. |

Backroom Q & A
Well, from the casino’s perspective, they are in business to make money. Do you think they should really let you play if you can beat them?
Absolutely. They have the choice as to whether or not they want to offer the game. Or, they could offer only continuous shuffle blackjack, or they could change the rules to make naturals (two-card 21s) pay even money, or pay six-to-five, like they’re doing now in some places. These measures would virtually prevent anyone from getting an edge at blackjack.
They should be able to put up whatever game they want, but they should have to smile and deal; and that should be the end of it. They shouldn’t be able to only deal to drunks or people that aren’t too sharp. Every other game is like that – it’s only blackjack where they take people in the back room, attempt to intimidate them and even arrest them. |
They’re still doing that nowadays?
Oh yeah. I don’t mean to say that it happens all the time. Most places are pretty nice but it still happens all the time for people getting roughed up. It just kind of depends on the place and the particular person in the casino that takes a dislike to you, or how much you win. |
I have heard many stories about backrooming people and I’ve heard stories where counters were rousted from their room in the middle of the night and kicked out.
Absolutely. That happened to me this year. It happens all the time. The other thing they do now, with these plastic card keys, is they change the code on the computer, so when you go up to your room after a long night of playing you find that you’re locked out. You go down to the front desk and the clerk will say, "oh, just a minute sir, there seems to be a problem" and all of a sudden security will be there to escort you up to your room to kick you out. Surely that’s not legal, but you don’t really have much recourse. None of the lawyers want to take these cases because as long you don’t get beat up or something, you don’t have any real damages.
The casinos do a lot of things that are either in a gray area or they are definitely not allowed to do, but you don’t have much recourse it seems to me. The casinos are very powerful in Nevada. Most of the horror stories are heard from Nevada, but there are some from other places. That’s the one thing I have to give Ken Uston credit for. You never hear any of those stories in Atlantic City. That’s the one nice thing. Whenever you’re in Atlantic City, playing by the rules, you don’t have to worry about some sort of nonsense going on. |
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